Road Toad Music Terms & Conditions

Warranty

Road Toad Music instruments are warranted against defects due to materials or workmanship for 3 years. If anything should go wrong with an instrument, please contact me with the details and I will repair or replace it. I am committed to customer satisfaction and want to make sure you are very happy with your purchase.

Custom Orders

Returns

You must contact me prior to retuning any merchandise. You can send me the detail in e-mail or call.

Shipments

Shipping, packaging and insurance costs are in addition to any merchandise prices.

California residents subject to state sales tax.

Contact info

Owen Holt Road Toad Music     P.O. Box 51817    San Jose, CA      95151 ph:  (408)223-8006 e-mail: owen*@*roadtoadmusic.com (remove the *)

For custom orders, I will require a service contract and deposit. This will secure the
material and allow me to get started on the design and specification process. That
deposit will be 20% of the agreed price of the instrument. If at any time you decide
you would like to back out of the contract, please contact me. If no specifications that
are different from the norm have been started, or if no special materials are
purchased, I may be able to refund the deposit.

Due to the length of time some of the assembly and finishing steps take, build time is
between 2-1/2 and 3 months from the assigned start date. The start date will be
determined when I am comfortable that I have materials on hand and can begin
based on current backlog. Once started, I will update you on the process via e-mail. If
at anytime, you decide to change any of the specifications, let me know immediately.